 | Personnaliser sa communication
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Improve your communication
We communicate with others all throughout our lives, even though it's not always easy.
We each perceive the world in our own way, and sometimes we don't realize that not everyone sees things the same way we do. It's almost as if we each wear different-coloured glasses. Many of the problems we have communicating with others are due to differences in perception. Next time you come out of a meeting, take time to ask what each person retained as the key message and you will see that it is hard to get the same message accross in a way that everyone can understand and remember.
The way we communicate with others improves greatly when we become aware of our own communication (and perception) filters, and learn to understand those that other people use.
Once you understand and begin to use the concept of communication colours, you will see how it can apply to your professional and personal life:
- Managers get their messages across more efficiently.
- Sales people adapt their sales techniques depending on the colour of their clients' glasses.
- People who work in reception (in person or on the phone) and want to communicate effectively will now have the tools to do so.
