Knowing how to deal with stress
Knowing how to deal with stress and emergencies is first and foremost knowing how to deal with oneself so that you can then deal with others.
If we're aware of the way we behave when everything is going well, and the way we behave under stress, we'll know how to act in any situation.
We begin by identifying our negative behaviors in order to eliminate them when we are under stress.The more aware we become of our behaviour under stress and the impact this behaviour has on others, the more we can channel that negative behaviour, deal with it and work towards eliminating it.
We then have to learn how to deal with others when a relationship goes wrong, by learning how to manage another person's negative behaviour in a positive way.